Do you work with both small businesses and NonProfits?
Yes. We support a wide range of organizations, from growing small businesses to mission-driven NonProfits by providing IT services that adapt as your organization evolves, without unexpected costs and understanding your mission. Our approach is designed to help organizations of all types grow, scale, and stay within budget.
What makes I-M Technology different from other MSPs?
We focus on proactive strategy, clear communication, real cybersecurity verification, cost control, and helping your organization scale. We don’t just fix issues, we prevent them and support your long-term success.
Is the IT Systems and Risk Assessment really free?
Yes. It’s a no-obligation, comprehensive evaluation of your technology, risks, spending, and performance. We believe you should know what’s working and what isn’t before making any IT decisions.
Can you work with organizations that already have an internal IT person?
Absolutely. We frequently partner with in-house IT staff to strengthen security, provide after-hours or escalated support, manage major projects, and reduce workload.
How do you ensure our data is secure?
We use layered cybersecurity protections, verified backup testing, system monitoring, MFA enforcement, regular patching, and best-practice configurations.
Do you offer support for remote or hybrid teams?
Yes. We support staff whether they’re in-office, remote, hybrid, or distributed. Our systems and processes are built with modern work in mind.
How fast is your support response?
Our helpdesk is known for being hyperresponsive. Most issues are acknowledged quickly and resolved on the first contact. Clients consistently highlight this as one of their favorite aspects of working with us.
Can you help us adopt AI safely?
Yes. We are certified in Generative AI through Breach Secure Now and help organizations implement AI tools securely, responsibly, and effectively. We also offer training so your team knows how to use AI without putting data at risk.
What if we’re stuck in a contract with another IT provider?
We’ll help you understand your options, evaluate performance gaps, and plan a smooth transition when the time comes. Many organizations engage us before their renewal date to prepare.
Do you offer long-term plans or month-to-month services?
We provide flexible agreements designed to match your needs, ensure stability, and support predictable budgeting.
