CO-MANAGED IT · ASSISTIT
Your IT staff is doing their best.
We help them do more.
AssistIT from I-M Technology works alongside your existing IT staff - not instead of them. We cover the gaps, provide expert backup, and keep your technology running without disrupting what you've already built.
Schedule a Discovery Call Download the Free CEO's Guide to Co-Managed IT
WHO ASSISTIT SERVES
Two situations. One solution.
For the CEO or Executive Director
You have someone handling IT. You are not sure if they have everything covered.
The list of what one person is expected to manage has grown. Security, compliance, vendors, documentation, daily support - it rarely stays contained. AssistIT gives your IT person a team to work with, without taking the lead out of their hands. Your organization gains capacity. Your IT person keeps control.
For the IT Leader or IT Manager
You are the person holding it all together. The list never gets shorter.
Tickets pile up. Projects get pushed. And the expectation that you will handle everything keeps growing whether the budget does or not. AssistIT works alongside you - not instead of you. You stay in the lead. We close the gaps.
ASSISTIT CORE
What's included in every AssistIT engagement
These four capabilities are built into AssistIT from day one.
Industry-leading ticketing platform
Every request tracked, prioritized, and resolved. Your team submits issues the same way, every time. Nothing gets lost.
Shared documentation portal
Your IT environment documented in one place - accessible to both your internal staff and ours. Onboarding, configurations, and procedures stay current.
All-inclusive security services
Endpoint protection, threat monitoring, and security response built into the engagement. Not an add-on.
24x7x365 monitoring and alerting
Your systems watched around the clock. Issues surface before your staff notices them.
ADDITIONAL CAPABILITIES
Add what your organization needs.
Not every organization needs the same things. These features are available when your goals require them.
Remote, phone, and onsite support
Direct access to our team when issues need hands-on resolution.
Escalate to our senior staff
When your IT staff hits a ceiling, ours picks up from there.
Vendor management
We coordinate with your software and hardware vendors on your behalf.
Line-of-business application support
Support for the specific tools your organization runs on.
Project management
Structured oversight for technology projects with a defined scope.
AI implementation and governance
Your staff are likely already using AI tools. We help your organization manage adoption safely, with governance frameworks and secure deployment. Learn more
Your discovery call is where we determine which combination is right for you. No package pressure.
RECOGNIZED AND TRUSTED
CRN MSP 500 Recognized - 2025 MSP Select USA 2026 - Cloudtango Founded 2003 - 20+ Years in Southern New England
"Incredibly customer service oriented. When time is of the essence, they step in quickly - helping us manage our staff more efficiently and ultimately saving our organization both time and money. Their knowledge of security, new software, and best practices is unmatched. I've worked with other IT companies before, and none came close."
Jon Maderia - Martin House, Inc.
FREE GUIDES
Not ready to talk yet? Start here.
Two plain-English guides - one for business leaders, one for IT staff.
The Business Owner's Guide to Co-Managed IT
Learn how co-managed IT works, what it covers, and how organizations in Connecticut, Rhode Island, and Massachusetts are using it to scale their IT capacity without increasing headcount.
The IT Leader's Guide to Co-Managed IT
A direct look at how co-managed IT works from the inside - how to integrate outside support with your existing setup, maintain control, and close the gaps you've been managing alone.
See if AssistIT is the right fit.
A 10-minute discovery call is all it takes. We'll ask about your current setup, listen to what isn't working, and tell you plainly whether we can help.
Or call us at (866) 755-4486
