DISASTER RECOVERY AND BUSINESS CONTINUITY
When something goes wrong, your organization shouldn't stop.
A recovery plan built around how you operate, not a backup installed once and forgotten.
SOUND FAMILIAR?
If any of these feels true, it's worth a conversation.
- You have backups, but no one has ever tested whether they restore.
- You don't know how long it would take to get your systems back after an outage.
- Your last IT provider set up a backup once and never mentioned it again.
- You don't have a written incident response plan for if something goes wrong.
- You're not sure what "recovered" would look like for your organization.
NOT READY TO TALK YET?
Start with the Disaster Recovery Readiness Checklist
A short self-assessment covering backups, testing, documentation, and support, so you can see where your organization stands before your first call.
WHY CHOOSE I-M TECHNOLOGY
One partner. One plan. No surprises.
- Fixed-Fee, No SurprisesOne predictable monthly cost for your backup and recovery program. No surprise invoices when something goes wrong, no hesitation to call us when it does.
- A Live Person AnswersEmergencies don't wait for business hours. We guarantee a real person picks up the phone.
- Tested, Not Just InstalledA backup no one has tested is a guess. We build recovery plans around real restore testing, so you know your plan works before you ever need it.
- Founded 2003, Community RootedStuart and Phil Bryan built I-M Technology in Norwich over 20 years ago. We know our clients by name. They know ours.
- CRN MSP 500Recognized on the CRN MSP 500 and named MSP Select USA 2026 by Cloudtango.
For NonProfits
Built for organizations that answer to a board, a funder, and a mission.
For health and social services NonProfits, disaster recovery isn't only about getting systems back online. It's also about being able to show a funder, an auditor, or your board that you have a real plan.
Built with Funders and Auditors in Mind
We help document what funders and auditors ask about: a Written Information Security Program (WISP), a risk assessment, and a documented incident response plan, in language your leadership team can explain.
HIPAA-Aligned by Design
For NonProfits handling client health information, our recovery planning is built around HIPAA compliance support from the start.
"Since I-M Technology, LLC took over our IT support, the biggest benefit has been peace of mind. Our systems are reliable, secure, and professionally managed, which means we can focus on helping families and young parents without being distracted by tech issues."
Heidi Maderia, MS, IMH-E(r), Executive Director, Association for Infant Mental Health, CT
"Cybersecurity is our biggest risk, but it takes up a very small part of my brain thanks to I-M Technology."
Bradley Sisley, Senior Vice President of Development, Coast Guard Foundation
"I think a lot of leaders are intimidated by the costs associated with managed IT services, but for us, the cost is absolutely worth it because it allows us to focus more on our primary mission and programs without worrying about technology disruptions."
Jennifer Keatley, Executive Director, United Cerebral Palsy of Eastern Connecticut
We're proud to work with NonProfits including Thames River Community Service, Madonna Place, the Association for Infant Mental Health, United Cerebral Palsy of Eastern Connecticut, and the Coast Guard Foundation.
For Small Businesses
The same discipline, applied to your operation.
Whether you run a law office, a marine business, a medical practice, or a construction company, downtime costs you time with clients and patients, not just IT headaches.
A Plan Built Around Your Business
We look at what needs to come back online first, and build a recovery plan around that, not a one-size-fits-all backup package.
Monitoring and Backups, Handled
Backups run in the background and are monitored as part of your fixed monthly service, so protecting your data isn't a separate project you have to remember to manage.
"Things are going so much better with ticketing. Our people get responses as they need to, and they love that your team can work remotely in the background without constantly tying them up on screen shares. When we do have to share a screen, it's quick — your team is incredibly efficient, and support has gone very, very well.
Early on, an equipment acquisition and a new hire setup felt a little clunky, but walking through your process and online forms made it much easier for me to handle the next new hire and plan ahead. Our new phone system has been excellent — no complaints — and this Business and Technology Review was super helpful and gave us a lot to think and talk about as we consolidate vendors and clean up old systems.
I would absolutely recommend I-M Technology to any firm that wants responsive, efficient IT support and a partner who helps them plan ahead, not just put out fires."
Brandy Thomas, Freed Marcroft
OUR APPROACH
How we build your plan
- 1AssessWe look at your critical systems and data, and talk through what matters most to keep your organization running.
- 2DocumentWe put your recovery plan and any required risk or incident documentation in writing, in plain language.
- 3ProtectWe put backup and recovery systems in place around that plan, monitored on an ongoing basis.
- 4TestWe test restores on a regular basis, so "the backup should work" becomes "we know it works."
Rooted in Eastern Connecticut and Rhode Island
We're not a national call center. We're based in Norwich, and we've worked with NonProfits and small businesses throughout New London County and Windham County in Connecticut, and Washington County in Rhode Island, for more than 20 years.
Ready to know your plan actually works?
Talk to us about what a tested, documented recovery plan would look like for your organization. No pressure, no jargon, just a straight answer.
Call 1-866-755-4486
