Dr. Christina Lorenson Wickford Veterinary Clinic, Wickford Village, North Kingstown, RI
Saving Time and Protecting Data!
We had done some price comparing before signing on with I-M Technology, LLC. While others were a little cheaper, I-M Technology's services were much broader and would save us money in the long run. One example is how I can have I-M Tech spend the time talking with technical support to solve problems with the software programs we use. That saves a huge amount of time and headaches for me and my staff so we can spend our time doing our jobs.
The thought of losing our data or having it compromised is frightening. If that happened it would seriously affect our ability to serve our clients, prevent us from providing quality care to our patients, and would cost our business time and money. Having a professional make sure we are protected in multiple ways is not only a comfort but a necessity.
Dr. John West Seaport Dermatology & Mohs Surgery Center, Mystic, CT
Dream Come True Service!
Monthly maintenance costs from I-M Technology, LLC have been higher than with our previous IT service provider but their service is far, far superior, both in quality and scope. The professional and personable service technicians at I-M Tech are all competent and efficient, responding quickly, avoiding wasted time for my staff. I-M Tech service includes advice and support for all our electronic systems AND they will contact our software vendors' support staffs for us when there is a problem. This level of service has freed up my people to spend more time on the work of caring for patients and improving the efficiency and profitability of the practice.
As it turns out, my IT costs with I-M Tech have not been significantly different than with our previous provider because they charged me an hourly rate for on-site support which discouraged me from asking them for help when I really needed it, incentivized onsite repairs and led to unpredictable additional charges, above the monthly rate.
With I-M Tech I now have dream-come-true support with no fear of additional charges, and no hesitation about calling for help when we need it.
Tracey Tedone, Office Manager Drs. Kierstein & DiFrancesca, D.P.M., P.C., Waterford & Norwich, CT
Moves, Adds and Changes!
Our office went through an intensive system upgrade as well as moving to a new location in 2010. During this time I-M Technology came on board and has been instrumental in all key phases of our projects. From implementing a multi-location EMR system to mapping out infrastructure in our new location I-M Technology was present.
The staff at I-M Technology has been a call away no matter the problem. The way they are able to dial into any unit at the first mention of a problem has been a wonderful time saver. Most problems are able to be corrected within a few moments. Being able to submit problem tickets on line also allows for staff to continue on with office work. There is no lost time waiting on hold or attempting to work with the tech to troubleshoot the problem. They can just go straight to the problem and fix it with little to no disruption to the staff.
Stuart Bryan continues to be available to answer any questions or find solutions to any concerns that arise. After working with Mr. Bryan over the past five years I know whenever an upgrade presents itself in the office he is the first and only individual I need to turn to to see the project done in a proper and efficient manner.
After five years of IT projects I know that by bringing I-M Technology on board allowed the project implementation to run on time and with minimal disruption to the working of our office.
In closing I would like to say having I-M Technology work with us is a decision I have never regretted. I know when the time comes in the future for any type of system upgrade I-M Technology will be the first ones I call.
Tammy Alferi, Finance Director Madonna Place, Inc., Norwich, CT
Thorough, Friendly and Professional
Stuart and I-M Technology have served and protected the information technology needs of Madonna Place for over 12 years. As the Finance Director of this small non-profit agency I am responsible for several administrative roles, with IT as one of my greatest areas of concern. Knowing that the IMT team is managing our computer systems gives me great peace of mind. IMT monitors and updates our server, computers and laptops; alerts us to potential risks; and provides us with timely and affordable solutions when necessary. The folks at I-M Technology have always been thorough, friendly and professional in servicing our IT systems. I highly recommend them for your IT needs.
Lori M. Comforti The Law Office of Lori M. Comforti, Norwich, CT
You Get What You Pay For
This may come as a shock to you but I know nothing about computers. I firmly believe that when you hire a company to perform a service whereby you are not only relying on their product but also their expertise you must be very careful not to do the knee jerk thing and go for the cheapest. Our computers are essential to what we do every day and I have to believe it is the same way for most companies these days. We don’t function without them. We rely on I-M Technology to be there for all the hard questions and fixes and all the easy ones too.
All of the I-M Tech staff are accessible, extremely competent and professional and my down time when something goes wrong, which costs me money, is very short. That has to be a part of any company’s bottom line when hiring an IT company.
Peace of mind does too. It is worth it for me to pay I-M Tech to do all the monitoring, backups, security, etc. It is very important to the health of my business and if I don’t have to worry about it then I can concentrate on my clients and my practice and not on my office technology.
Dr. Robert S. Carnevale Robert S. Carnevale, DMD, PC, Locations in CT & RI
Their Philosophy Makes Perfect Sense – Now No More Constant IT Headaches
I-M Technology’s approach to IT support has relieved us of the almost constant headache of our computers and x-ray equipment malfunctioning. Before we signed on with I-M two years ago, we were relying on remote technical support and a local IT person who would come on site to help us as needed. Both of these support solutions put out fires as needed but did little to maintain our system. As a result, our work was frequently interrupted by computer issues. In addition, our staff was often called upon to be the eyes, ears, hands and feet of the support company instead of doing their own jobs.
I-M takes a different approach to IT support. For a monthly fee, they keep us up and running. Their philosophy makes perfect sense: they keep our system running relatively problem free and they have fewer emergency calls to make to our offices. When we do have an emergency, someone from I-M responds to us immediately to resolve the problem – with very little help from our staff.
I-M is a company that stands behind their promises. In some ways, we feel like they are members of our staff. They are always respectful of our work and understand that computer problems should never get in the way of giving our patients the best treatment possible.
Sharleen Denesha, Office Manager New England Glass Co., Norwich, CT
Easy and Painless Transition to the Cloud
We have been using I-M Technology as our IT Company for the past 3 years or so. Over this time period it has been a pleasure to work with them. They are easy to work with and very knowledgeable in regards to both hardware and software. Recently they helped us make the transition from local Exchange to Microsoft Office 365 online for Business with SharePoint. We have found that having our email accessible from any device anytime has been an immense help to our business and having the latest MS desktop suite means that everyone in the company is running the same version. SharePoint was the driving force for our move. It has given us better project management and employee collaboration from office staff to the techs in the field. I-M Technology made transitioning to the cloud easy and painless. It truly has been the best move for our company.
Carl Spiegel, President Alarm Security Protection Co., Inc., Waterford, CT
Responsive and Knowledgeable
The staff at I-M Technology has been very responsive and really great. You just put in a service request for something and if it’s something where we actually need someone to show up here then they’ll show up pretty much whenever we need them. If it’s something of a remote diagnostic that’s pretty much instantaneous.
I-M Technology’s staff are very responsive and knowledgeable. Every business has their specialty. Whether you make pizza or install alarm systems, you can’t be a jack of all trades and as things become more and more specialized and knowledge intense, you need someone who similarly embraces their industry’s technology, grows with it, and evolves with it, then they can be the provider that somebody like us needs. Whenever there is someone that needs similar services that we get, I am more than happy to suggest that they give I-M a call and add them to their list of vendors.
Kelly Curland Richard I. Rothstein, Attorney at Law, Norwich, CT
Helped Us Comply With New Regulations
Attorney Rothstein has been practicing law for the past 40 years with 50% concentrated in real estate. We recently had to conform to the new ALTA’S Best Practice regulations, which required major updates to our computer programs, so we brought I-M Technology onboard to start implementing all of the technology that was required. Partnering with I-M Technology has allowed us to take the necessary steps to conform to the new regulations allowing us to be certified to work with all the lenders.
I-M Technology has enabled us to implement the RESPA regulations into our business and they’ve worked with us so that it was a smooth transition. We needed all new computers, encrypted email, and data privacy updates. They came highly recommended and were able to come in and do all that with very little down time for us which was key because we couldn’t afford to be without computers. They updated all of our technology, and knowing that we have someone knowledgeable at a click of the mouse if we have an issue, it’s worked out wonderfully.
I can just send a service ticket and within a matter of minutes they’re responding to me that the ticket is being worked on. Just working with everybody, it’s very efficient. We’re able to get everything done quicker, it certainly improves our overall production.
We’re very comfortable working with I-M Technology and always are willing to refer whenever we can.
Paula Oberg Director of Services and Operations, Martin House, Norwich, CT
Helping Us Be More Competitive
Martin House is a non-profit residential program that provides housing to adults that have histories of mental illnesses, addictions, poverty, and homelessness. We have 55 people who live here and about 33 employees. We use technology to communicate internally and externally, we use it for documentation, record keeping, financial records, data specific to funding, and we store our grants on it.
The thing that I like the most about I-M Technology is that we know everybody, so when we have an issue we’re speaking with people we’ve met and we know and feel confident with. We’re kept informed of possible options for either replacing our computers or improving/enhancing what we’re doing and all of the services that I-M offers.
Working with I-M since 2005 has created efficiency at Martin House because we didn’t really have any before. I mean people were just writing on paper. We were using computers like a typewriter before we had I-M. It has certainly enhanced our efficiency, no doubt about that.
By partnering with I-M we can be more competitive with other agencies that do similar things. We can communicate in ways that funders or donors want to see. It gives us credibility to be able to use the tools we have to communicate in a professional way.
Deirdre O’Connor, ND Owner, Natura Medica, Mystic, CT
Saves Payroll Dollars
I would strongly recommend I-M Technology. When I first got the estimate of the cost to have a company come in and basically outsource what used to be handled in-house (but wasn’t working), it was more than I would’ve expected. What I’ve found however is that it’s the best money that I spend each month. It keeps things running; it keeps my payroll down because I don’t have to have additional staff people. I have recommended I-M Technology to other people and when they call me and say that they’re not so sure about this, I say step off the diving board, I think you’ll be really happy.
Thomas J. Hyland Founder, Thames River Community Service Inc,. Norwich, CT
Friendly and Willing To Serve
For 11 years, I-M Technology has provided all services for our IT systems. They do so in a most competent and timely fashion. Their staff is friendly and willing to serve. No problem is too big or too small and many can be solved without I-M Technology staff even coming on site. When they do need to come, they do so promptly.
Neal M. Bobruff, Esq. Law Office of Neal M. Bobruff, Mystic, CT
Understands Business Problems
I have been a customer of I-M Technology for over six years. I find their service to be invaluable because they are always very fast in fixing any problems, and follow up afterwards to make sure the problem is indeed fixed. Happily, they are very pleasant to deal with. The biggest reason however that they receive my highest recommendation is that they are always proactive when it comes to preventing problems and creating solutions to make my office run more efficiently. I have never lost data or suffered a security breach because of the systems they have set in place.
When I moved my office they were there to help me design how I wanted it to work. In the event of a big storm coming, I always receive an email or phone call with the best way of protecting my server and computers.
The most value they consistently deliver comes from the time they take in listening to me talk about my law practice, sometimes coming up with more efficient, less costly ways of doing things. For example, my staff was overworked answering phone calls, and I did not want to hire another person, so for a few months we were paying a phone answering service. As a businessman, Stuart was able to understand my issues, and told me how he had solved them for his company, and I ended up purchasing a phone system like his, which has saved me far more money than its original cost.