Frustrated With BAD Tech Support? You’re Not Alone
A recent stream of Reddit comments emerged detailing a series of poor customer service experiences with tech support. While I typically try to stay clear of Reddit and its gang of chronic ...
AT&T Attack Reveals 73 Million Customer Records Exposed On The Dark Web
In a statement released by the largest telecommunications company in the United States, AT&T, they shared that they recently discovered a dataset for sale on the “dark web” that contained information for ...
10 Things Great IT Providers Always Do
What sets high-quality, reliable IT support apart from mediocre or substandard support? Is it lower prices? Flat-fee service? At , we believe there are many deciding factors that separate even the good ...
Holding Your Team Accountable
Leaders often fail to hold their team accountable. During research for our book, “Powerscore,” we found that only 8% of leaders are good at holding people accountable. One of the main reasons ...
Cyber-Attack Takes Omni Hotels & Resorts Offline; Here’s How To Travel Safely
Another day, another cyber-attack! In early April, Omni Hotels & Resorts was the victim of a cyber-attack that brought down the entire IT system and led to a company-wide outage. The organization ...
The Safest Way To Shop For Mother’s Day Online
Are you planning on buying gifts for the special women in your life for Mother’s Day? If you shop online, there are a few ways to do it SAFELY. During the holidays, ...
The Top 9 Foolproof Ways To Create A Customer Experience Revolution
Successful entrepreneur and international customer experience expert John DiJulius refuses to compete on price. Instead, he competes in “experience wars,” where his customer service is so superior that customers don’t think about ...
10 Rules From George Foreman On What It Takes To Reach The Top (And Stay There)
George Foreman, the second wealthiest boxer of all time, is a household name today, but he didn’t become one easily. To truly understand and appreciate his resilience, you must look back at ...
What Is Bad IT Support Costing Your Business?
In our technology-driven world, efficient IT support is the backbone of any successful business. From ensuring seamless operations to safeguarding sensitive data, reliable IT services are crucial for maintaining productivity and protecting ...
How Southern New England Businesses and NonProfits Can Easily Eliminate Tech Problems in Their Organization
Now more than ever, we rely on technology to run our businesses and our lives. When the “Internet goes down,” most businesses come to a standstill until they are back online, costing ...
