TotalCare IT Infrastructure Maintenance Contracts

Our intention is to save you costly downtime and lost productivity by keeping your systems running and running well by addressing issues before they become problems. We deliver our tuning and updating services outside of normal business hours keeping your employees productive. Our agreement offers unlimited on-site technical support as well as unlimited telephone and remote technical support on desktop and server issues as well as constant systems health monitoring and scheduled performance tuning. We attempt to fix every issue remotely before sending a technician to your office as no time is lost in travel, aiding in the speedy resolution of computer issues.

We use our IMT remote support agent for every business client on every supported computer whether workstation or server. This allows us to deliver superior service by being better informed about your network and computer equipment. We use the tools this support agent provides to remotely access your equipment for faster service response as well as a rolling history of alerts and event log information to give us the information we need for a quicker more accurate diagnosis and response when addressing the problem that occurred. 

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